Director of Member Success
About the Role
The Director of Member Success is responsible for leading a team that supports and empowers schools and educators in successfully implementing our educational programs. This role focuses on new school onboarding, teacher professional development, engagement, and retention strategies. The Director will manage a team of support managers, oversee professional learning initiatives, and collaborate with leadership to enhance member experiences. Ideal candidates have experience in customer service, team leadership, and professional development, with a strong background in education or nonprofit organizations. Strong organizational, communication, and project management skills are essential for driving impactful outcomes.
Learn more and applyMember Success Manager INC & ACCEL
About the Role
The Member Success Manager is responsible for coaching educators in successfully implementing high school entrepreneurship programs (INCubatoredu and ACCELeratoredu). This role involves onboarding new schools, managing relationships with teachers, and ensuring program success through coaching, virtual engagement, and on-site visits. Key responsibilities include facilitating professional development, organizing events like the National Student Pitch Competition, and collaborating across departments to enhance member experience. The ideal candidate has experience in education, professional development, curriculum support, and relationship management. Strong organizational, communication, and analytical skills are essential, with up to 20% travel required.
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